The sorry state of customer service

January 24, 2005 · 0 comments

Why can’t people just do the jobs they are paid for well and right? Is it that freaking difficult to be friendly and give a tiny little smile? Case in point, went to the local grocery over the weekend and was waiting by the Purple Cow counter for a frozen coke for about 5 minutes. Finally, Laura A. wanders over, makes no eye contact and says “help you?” Not “Hi! How can I help you?” but just “help you”. Strike One. So I ask for my drink, she does it wrong, but I take it anyway, as I am dying of thirst and it’s not too big of a deal. Strike Two. She barely speaks loud enough to give me my total; I hand her the money and she literlly shoves the change into my hand and starts to walk away. So, I say “Thank you!” all nice and polite. She ignores me. So, I can’t help but say “Wow, I really appreciate your wonderful customer service.” And what does Laura A. say? Not, Oh gosh, I’m sorry. Not, oh, you’re right, I was rude. NO. She says “Glad you liked it.” and walks away. Of course, that’s strikes three, four and five as far as I am concerned. Unfortunately, finding a store manager in Meijer is like finding one at Best Buy when you have an issue – next to impossible. So, I intended on calling when I got home, but now have decided on simply writing a letter. I’m sure nothing will come of it, but it might make me feel better and Laura A. feel worse.

Life is too short. McDonalds and Taco Bell are always hiring. In fact, a ton of stores at the mall are as well. If you absolutely despise your job that bad, get a new one. Don’t be mean to me – it’s not my fault.

Stuff like that scares me – I’m scared that my employees, who granted, do have their off days, will treat someone like that. And with all of the issues and competition, that’s the very last thing we need. Obviously, they were all hired based on the fact that they are the opposite of the definition of poor customer service, and I trust in them to stay out of sight and customer range, even if means not coming in at all, when they can’t play nice. So, as an employer, I fear the very letter that I will be sending.

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